A care home that supports Asian women with learning difficulties has been kept in special measures after “infringing” on residents' human rights.

The Care Quality Commission (CQC) rated Two Rivers Care Home in Finchley inadequate – its lowest score – for the second time in a row after an inspection in February and March this year.

It comes after the care home in Long Lane, which is run by Suncare Recovery Limited, was downgraded from 'good' at an inspection last summer.

The health watchdog said that it would now be taking further regulatory action, which it will publicise when legally able to do so.

The home provides personal care for up to eight people, and is specifically designed to support Asian women with learning difficulties and autism.

At their most recent visit, inspectors found that the home had failed to address a culture that often did not consider people’s individual needs, preferences, and goals.

Staff were also found to be unnecessarily restricting people in a way that “could infringe on their human rights”.

This included residents wearing clothes protectors all day, as well as a body suits at night.

Blanket routines for all residents remained in place, although there was now some flexibility for when people went to bed.

Inspectors found that only marginal improvements had been made by the care home over the past year.

As well as being rated inadequate overall, the care home received CQC’s lowest rating for being safe, effective, caring, responsive and well-led.

The inspection found that staff did not all know what they must do when preparing people their food and drinks to try and prevent them from choking.

Inspectors also reported seeing a member of staff “being neglectful towards a person”.

Despite this, the report found that staff generally “treated people with kindness”.

Managers were not considering staff fatigue and whether they could effectively perform their tasks on 12-hour shifts, inspectors said.

The report added: “People looked happy around the staff and the staff were attentive to people’s care needs.

“But staff did not know how to engage with people, often sitting in silence with them or repeatedly saying the same statement to people.”

Two Rivers Care Home has been approached for comment about the latest report.